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Questionnaire
How likely is it that you would recommend Mystique, a Luxury Collection Hotel to a friend or colleague?
12345678910
Could you please share what you enjoyed the most during your stay?
How could we further enhance your experience?
If any members of our team made your days special, please let us know their name and how they were helpful, so that we can extend them your appreciation.
Name/Position:
Comments:
CHECK-IN
Could you please let us know what is the primary reason for your score?
Upon your arrival at MYSTIQUE, how satisfied were you with...
The warmth and assistance of the Front Desk staff
ExcellentGoodAveragePoor
Luggage service
ExcellentGoodAveragePoor
Concierge service
ExcellentGoodAveragePoor
DURING YOUR STAY
Thinking of the facilities within your room, how satisfied were you with...
The quality of the furnishings in your room
ExcellentGoodAveragePoor
Overall cleanliness of the room
ExcellentGoodAveragePoor
Facilities provided within the room, eg. telephone, television, air condition
ExcellentGoodAveragePoor
The comfort of the bed
ExcellentGoodAveragePoor
The comfort of the bathroom (spaciousness, towels, toiletries, plumbing)
ExcellentGoodAveragePoor
Was everything in your room in working order?
YesNor
If no, please specify
Thinking of the hotel facilities, how satisfied were you with...
Charisma Restaurant
Friendly & prompt service
ExcellentGoodAveragePoorN/A
Menu variety
ExcellentGoodAveragePoorN/A
Quality of food
ExcellentGoodAveragePoorN/A
Value of price paid
ExcellentGoodAveragePoorN/A
ASEA Restauran
Friendly & prompt service
ExcellentGoodAveragePoorN/A
Menu variety
ExcellentGoodAveragePoorN/A
Quality of food
ExcellentGoodAveragePoorN/A
Value of price paid
ExcellentGoodAveragePoorN/A
Captain’s Lounge
Friendly & prompt service
ExcellentGoodAveragePoorN/A
Menu variety
ExcellentGoodAveragePoorN/A
Quality of food
ExcellentGoodAveragePoorN/A
Value of price paid
ExcellentGoodAveragePoorN/A
Aura Bar
Friendly & prompt service
ExcellentGoodAveragePoorN/A
Quality of food
ExcellentGoodAveragePoorN/A
Value of price paid
ExcellentGoodAveragePoorN/A
Asian Spa
Friendly & prompt service
ExcellentGoodAveragePoorN/A
Quality of food
ExcellentGoodAveragePoorN/A
Value of price paid
ExcellentGoodAveragePoorN/A
CHECKING OUT
How satisfied were you with...
The warmth and assistance of the staff at the Front Desk.
ExcellentGoodAveragePoor
Luggage service
ExcellentGoodAveragePoor
OVERALL
If any members of our team made your days special, please let us know their name and how they were helpful, so that we can extend them your appreciation.
Name/Position:
Comments:
How can we improve your experience?
Me:
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