How likely is it that you would recommend Mystique, a Luxury Collection Hotel to a friend or colleague?
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Could you please share what you enjoyed the most during your stay?
How could we further enhance your experience?
If any members of our team made your days special, please let us know their name and how they were helpful, so that we can extend them your appreciation.
Name/Position:
Comments:
CHECK-IN
Could you please let us know what is the primary reason for your score?
Upon your arrival at MYSTIQUE, how satisfied were you with...
The warmth and assistance of the Front Desk staff
ExcellentGoodAveragePoor
Luggage service
Guest Relations / Concierge
DURING YOUR STAY
How satisfied were you with…
Quality of sleep
Welcome amenity
Cleanliness of the room
Turn-down service
Internet access
Was your room in working order?
YesNor
If no, please specify
Thinking of the hotel facilities, how satisfied were you with...
Breakfast
Friendly & prompt service
ExcellentGoodAveragePoorN/A
Menu variety
Quality of food
Value of price paid
Charisma Restaurant
Quality of beverage
Pool Bar
Quality of beverages
Elios Spa
Therapies
Ambiance
Spa facilities
DURING YOUR CHECK-OUT
How satisfied were you with...
The warmth and assistance of the staff at the Front Desk.
Accuracy of your billing
Your Reservation Experience
Rate your overall reservation experience
Was your reservation accurate once you arrived?
Was our reservationist friendly and engaging?
OVERALL
How can we improve your experience?
Me:
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