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Questionnaire

    How likely is it that you would recommend Mystique, a Luxury Collection Hotel to a friend or colleague?
    12345678910
    Could you please share what you enjoyed the most during your stay?
    How could we further enhance your experience?
    If any members of our team made your days special, please let us know their name and how they were helpful, so that we can extend them your appreciation.
    Name/Position:
    Comments:
    CHECK-IN
    Could you please let us know what is the primary reason for your score?
    Upon your arrival at MYSTIQUE, how satisfied were you with...
    The warmth and assistance of the Front Desk staff
    ExcellentGoodAveragePoor
    Luggage service
    ExcellentGoodAveragePoor
    Guest Relations / Concierge
    ExcellentGoodAveragePoor
    DURING YOUR STAY
    How satisfied were you with…
    Quality of sleep
    ExcellentGoodAveragePoor
    Welcome amenity
    ExcellentGoodAveragePoor
    Cleanliness of the room
    ExcellentGoodAveragePoor
    Turn-down service
    ExcellentGoodAveragePoor
    Internet access
    ExcellentGoodAveragePoor
    Was your room in working order?
    YesNor
    If no, please specify
    Thinking of the hotel facilities, how satisfied were you with...
    Breakfast
    Friendly & prompt service
    ExcellentGoodAveragePoorN/A
    Menu variety
    ExcellentGoodAveragePoorN/A
    Quality of food
    ExcellentGoodAveragePoorN/A
    Value of price paid
    ExcellentGoodAveragePoorN/A
    Charisma Restaurant
    Friendly & prompt service
    ExcellentGoodAveragePoorN/A
    Menu variety
    ExcellentGoodAveragePoorN/A
    Quality of food
    ExcellentGoodAveragePoorN/A
    Quality of beverage
    ExcellentGoodAveragePoorN/A
    Value of price paid
    ExcellentGoodAveragePoorN/A
    Pool Bar
    Friendly & prompt service
    ExcellentGoodAveragePoorN/A
    Quality of food
    ExcellentGoodAveragePoorN/A
    Quality of beverages
    ExcellentGoodAveragePoorN/A
    Value of price paid
    ExcellentGoodAveragePoorN/A
    Elios Spa
    Friendly & prompt service
    ExcellentGoodAveragePoorN/A
    Therapies
    ExcellentGoodAveragePoorN/A
    Ambiance
    ExcellentGoodAveragePoorN/A
    Spa facilities
    ExcellentGoodAveragePoorN/A
    Value of price paid
    ExcellentGoodAveragePoorN/A
    DURING YOUR CHECK-OUT
    How satisfied were you with...
    The warmth and assistance of the staff at the Front Desk.
    ExcellentGoodAveragePoor
    Luggage service
    ExcellentGoodAveragePoor
    Accuracy of your billing
    ExcellentGoodAveragePoor
    Your Reservation Experience
    Rate your overall reservation experience
    ExcellentGoodAveragePoor
    Was your reservation accurate once you arrived?
    ExcellentGoodAveragePoor
    Was our reservationist friendly and engaging?
    ExcellentGoodAveragePoor
    OVERALL
    If any members of our team made your days special, please let us know their name and how they were helpful, so that we can extend them your appreciation.
    Name/Position:
    Comments:
    How can we improve your experience?
    Me:
    *In relation to the requirements of EU Regulation 2016/679 (GDPR), I agree to the processing of my personal data according to our Privacy Policy
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